Tickets

The ticketing system is the official method for reporting issues, requesting support, or contacting staff. All administrative inquiries should be funneled through this system to ensure proper tracking and resolution.

Expectations

• Use the Right Channel: Open a ticket in the appropriate category to ensure it reaches the correct team.
• Provide Detail: Include clear descriptions, relevant evidence, and the names of involved parties. Vague tickets may be closed without action.
• Patience: Once a ticket is open, wait for a staff member to respond. Do not ping or direct message staff members to "bump" your ticket.

Prohibited Behaviors

• Ticket Spamming: Opening multiple tickets for the same issue, or opening new tickets after a previous one was closed by staff, is prohibited.
• Harassment in Tickets: Using the ticketing system to insult, belittle, or threaten staff members is unacceptable.
• False Reporting: Knowingly filing a report with false information or fabricated evidence is considered malicious and will result in sanctions.
• Unauthorized Sharing: Ticket content is confidential. Sharing or leaking ticket information is strictly prohibited unless explicitly authorized by the following circumstances; Filing an appeal; Submitting a department report and; Requested or authorized by a member of Senior Staff+.